"They're really letting their customers down." "We all know that there's delays and backups but Ikea should be giving us more information when we order that this is going to be taking a while," Howard said. And their phone lines are not working," Howard told CTVNews.ca in a telephone interview on Monday.Īs of June 1, Howard said her order still hadn’t arrived. They do not offer email, they say they offer online chat, but there's never anyone available and actually when I looked today, the only chat requests you can do is for missing hardware so there's not even a chat request for delivery. Newsletter sign-up: Get The COVID-19 Brief sent to your inboxĬTVNews.ca confirmed that the service was still down as of Monday afternoon.When Howard tried to contact customer service again on May 29, their support services were down due to "technical difficulties." Howard said she tried to reach Ikea's Customer Support Centre throughout the weekend with no luck. Howard, who lives in Halifax, said she was told that her order was delayed due to high demand, but was expected to arrive "any day now." Nova Scotia resident Kristi Howard told CTVNews.ca that she called Ikea's customer service on May 22 regarding an order place on April 20. While Ikea Canada has reopened stores that were closed to help prevent the spread of COVID-19, some Canadians say the company’s customer support services have been down for days amid a backlog of online orders.
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